Legal Policies
Please read these documents carefully before using our services.
<h2>Terms of Service</h2>
<p>Welcome to Lemon Host. By using our website, services, hosting products, domain services, or related offerings, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with these Terms, you may not use our services.</p>
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<h3>1. Services Provided</h3>
<p>Lemon Host provides web hosting, domain registration, email hosting, and related digital services. All services are provided on an “as is” and “as available” basis, subject to these Terms.</p>
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<h3>2. Account Responsibility</h3>
<p>You are responsible for:</p>
<ul>
<li>Maintaining the confidentiality of your login credentials</li>
<li>All activity that occurs under your account</li>
<li>Ensuring your contact and billing information is accurate and up to date</li>
</ul>
<p>Lemon Host is not responsible for unauthorised access caused by weak passwords, shared credentials, or compromised user devices.</p>
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<h3>3. Client Responsibilities</h3>
<p>You are solely responsible for:</p>
<ul>
<li>Keeping your website, CMS, plugins, themes, scripts, and applications updated</li>
<li>Securing your website files, databases, and user access</li>
<li>Ensuring any third-party software you install is safe and maintained</li>
<li>Monitoring your website for suspicious activity</li>
</ul>
<p>Failure to maintain updates or follow security best practices constitutes client negligence.</p>
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<h3>4. Malware, Security & Liability Disclaimer</h3>
<p>Lemon Host provides server-level security measures; however:</p>
<ul>
<li>We are <strong>not responsible</strong> for malware, hacks, infections, or security breaches caused by:</li>
</ul>
<ul>
<li>Outdated CMS software (e.g. WordPress, Joomla, etc.)</li>
<li>Outdated plugins, themes, or extensions</li>
<li>Insecure scripts or third-party software</li>
<li>Weak passwords or compromised user credentials</li>
<li>Client-installed files, uploads, or code</li>
<li>Negligence in applying updates or security patches</li>
</ul>
<p>Lemon Host is not liable for:</p>
<ul>
<li>Malware entering a client’s website or server due to lack of updates</li>
<li>Data loss, corruption, or downtime resulting from infections caused by client-side issues</li>
<li>Blacklisting, SEO penalties, or reputation damage caused by infected sites</li>
</ul>
<p>If malware threatens server stability or other customers, Lemon Host reserves the right to suspend or isolate affected services immediately without notice.</p>
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<h3>5. Backups & Data Responsibility</h3>
<ul>
<li>Backups (where offered) are provided as a convenience, not a guarantee</li>
<li>Clients remain fully responsible for maintaining their own backups</li>
<li>Lemon Host is not liable for data loss under any circumstances</li>
</ul>
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<h3>6. Acceptable Use</h3>
<p>You may not use our services for:</p>
<ul>
<li>Illegal activities</li>
<li>Spam, phishing, or malware distribution</li>
<li>Resource abuse affecting server performance</li>
<li>Hosting harmful, abusive, or deceptive content</li>
</ul>
<p>Further details are outlined in our Acceptable Use Policy (AUP).</p>
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<h3>7. Uptime & Performance</h3>
<ul>
<li>Uptime targets are best-effort and not guarantees</li>
<li>Scheduled maintenance, emergencies, or third-party issues may cause interruptions</li>
<li>Lemon Host is not liable for business losses caused by downtime</li>
</ul>
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<h3>8. Billing & Debit Orders</h3>
<ul>
<li>Services are billed according to the selected plan and billing cycle</li>
<li>Debit orders are governed by our Debit Order Policy</li>
<li>Non-payment may result in suspension or termination of services</li>
<li>Lemon Host does not offer refunds</li>
</ul>
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<h3>9. Service Suspension & Termination</h3>
<p>We reserve the right to suspend or terminate services if:</p>
<ul>
<li>These Terms are violated</li>
<li>Payments fail or are reversed</li>
<li>Services are used in a way that threatens system integrity</li>
<li>Malware or abuse is detected</li>
</ul>
<p>Suspension may occur without prior notice where security is at risk.</p>
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<h3>10. Limitation of Liability</h3>
<p>To the maximum extent permitted by law:</p>
<ul>
<li>Lemon Host shall not be liable for indirect, incidental, or consequential damages</li>
<li>This includes loss of income, data, reputation, or business opportunities</li>
</ul>
<p>Use of our services is at your own risk.</p>
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<h3>11. Changes to Terms</h3>
<p>Lemon Host may update these Terms at any time. Continued use of services constitutes acceptance of the updated Terms.</p>
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<h3>12. Governing Law</h3>
<p>These Terms are governed by the laws of the Republic of South Africa.</p>
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<h3>13. Contact Information</h3>
<p>For questions regarding these Terms, please contact us using the details provided on our website.</p>
<h2>Privacy Policy</h2>
<p>This Privacy Policy explains how Lemon Host, operated by Geometric Hosting (PTY) LTD, collects, uses, stores, and protects personal information provided by users of our website and services.</p>
<p>By using our services, you consent to the practices described in this policy.</p>
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<h3>1. Information We Collect</h3>
<p>We may collect the following information when you sign up for or use our services:</p>
<ul>
<li>Full name and surname</li>
<li>Email address</li>
<li>Contact number</li>
<li>Billing address</li>
<li>Banking details (for debit order processing, handled securely via Netcash)</li>
<li>Domain registration details (where applicable)</li>
<li>IP addresses and basic server access logs</li>
</ul>
<p>We only collect information that is necessary to provide our services.</p>
<hr>
<h3>2. How We Use Your Information</h3>
<p>Your information may be used to:</p>
<ul>
<li>Provide and manage hosting, email, and domain services</li>
<li>Process billing and debit orders via authorised payment processors</li>
<li>Communicate service-related notices, invoices, and updates</li>
<li>Maintain account security and prevent fraud</li>
<li>Comply with legal and regulatory requirements</li>
</ul>
<p>We do not sell, rent, or trade your personal information to third parties.</p>
<hr>
<h3>3. Payment Information</h3>
<p>All debit order and payment processing is handled securely by Netcash or authorised payment providers.</p>
<p>Lemon Host and Geometric Hosting (PTY) LTD do not store full banking or card details on internal systems.</p>
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<h3>4. Data Storage & Security</h3>
<p>We implement reasonable technical and organisational measures to protect personal information against:</p>
<ul>
<li>Unauthorised access</li>
<li>Loss or misuse</li>
<li>Alteration or disclosure</li>
</ul>
<p>However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.</p>
<hr>
<h3>5. Client Responsibility</h3>
<p>You are responsible for:</p>
<ul>
<li>Keeping your login credentials confidential</li>
<li>Ensuring your own website and applications comply with privacy laws</li>
<li>Protecting personal data collected through your hosted website</li>
</ul>
<p>Lemon Host is not responsible for personal data collected by client websites or third-party applications.</p>
<hr>
<h3>6. Data Retention</h3>
<p>We retain personal information only for as long as necessary to:</p>
<ul>
<li>Provide services</li>
<li>Meet legal, accounting, and regulatory obligations</li>
</ul>
<p>Information may be retained after service termination where legally required.</p>
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<h3>7. Third-Party Services</h3>
<p>Our services may integrate with third-party platforms such as:</p>
<ul>
<li>Domain registrars</li>
<li>Payment processors</li>
<li>Infrastructure and security providers</li>
</ul>
<p>These third parties are only given the information required to perform their services and are subject to their own privacy policies.</p>
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<h3>8. Access, Correction & Removal</h3>
<p>You may request to:</p>
<ul>
<li>Access your personal information</li>
<li>Correct inaccurate details</li>
<li>Request removal of personal information (subject to legal obligations)</li>
</ul>
<p>Requests can be made using the contact details provided on our website.</p>
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<h3>9. No Cookies Policy</h3>
<p>Lemon Host does not use tracking cookies for advertising or behavioural profiling purposes.</p>
<p>Basic technical data may be logged for security and operational reasons only.</p>
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<h3>10. Changes to This Policy</h3>
<p>Geometric Hosting (PTY) LTD reserves the right to update this Privacy Policy at any time. Continued use of our services constitutes acceptance of the updated policy.</p>
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<h3>11. Governing Law</h3>
<p>This Privacy Policy is governed by the laws of the Republic of South Africa.</p>
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<h3>12. Contact</h3>
<p>For any privacy-related questions or requests, please contact us using the details provided on the Lemon Host website.</p>
This Acceptable Use Policy (“AUP”) governs the use of all services provided under the Lemon Host brand, operated and billed through Geometric Hosting (PTY) LTD.
By using our services, you agree to comply with this policy in addition to our Terms of Service.
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1. General Use
Lemon Host services may only be used for lawful purposes. You may not use our services in any way that violates applicable laws, regulations, or third-party rights.
You are responsible for all content, data, and activity associated with your account.
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2. Prohibited Activities
The following activities are strictly prohibited:
Illegal &amp; Harmful Content
• Hosting or distributing illegal material
• Content that infringes copyrights, trademarks, or intellectual property
• Fraud, scams, phishing, or deceptive practices
• Hate speech, harassment, or abusive content
Spam &amp; Email Abuse
• Sending unsolicited bulk email (spam)
• Email harvesting or address scraping
• Operating open relays or mail abuse systems
• Using our servers for phishing or spoofing emails
Malware &amp; Security Abuse
• Hosting, distributing, or linking to malware, viruses, trojans, ransomware, or exploits
• Operating botnets, command-and-control systems, or malicious scripts
• Attempting to bypass security, authentication, or access controls
• Uploading compromised or infected files
Resource Abuse
• Excessive CPU, RAM, disk, or bandwidth usage that negatively impacts other customers
• Running scripts or processes that cause server instability
• Using hosting services as file storage or backup repositories unrelated to a website
• Automated tasks not intended for shared hosting environments
Network &amp; Server Abuse
• Attempting to gain unauthorised access to any system or network
• Port scanning, brute-force attacks, or vulnerability testing without permission
• Interfering with or disrupting server operations
3. Website &amp; Software Responsibility
Clients are solely responsible for:
• Keeping CMS platforms, plugins, themes, and scripts updated
• Securing login credentials and user access
• Ensuring uploaded content is safe and lawful
Lemon Host is not responsible for abuse, malware, or compromise caused by outdated or insecure client-side software.
4. Enforcement &amp; Action
If a violation of this AUP is detected, Lemon Host and/or Geometric Hosting (PTY) LTD may, at its sole discretion:
• Suspend or terminate services immediately
• Remove offending content without notice
• Restrict access to services
• Cooperate with law enforcement or regulatory authorities where required
No prior notice is required where security, legal compliance, or server stability is at risk.
5. Responsibility for Damages
You are responsible for any damage, costs, or losses caused by violations of this policy, including but not limited to:
• Server blacklisting
• Reputational damage
• Resource recovery costs
• Third-party claims
6. Reporting Abuse
Suspected abuse or violations may be reported through the contact details provided on the Lemon Host website.
7. Changes to This Policy
Geometric Hosting (PTY) LTD reserves the right to update this Acceptable Use Policy at any time. Continued use of Lemon Host services constitutes acceptance of the updated policy.
8. Governing Law
This policy is governed by the laws of the Republic of South Africa.
